Delivery
We aim to process orders as quickly as possible and delivery is normally 5-7 working days, starting from the next working day after you place your order. Please be aware that this timeline may be affected by Royal Mail industrial action that is outside of our control.
Please be aware that the last date for orders required before Christmas is Thursday December 12th 2024
Postage
Postage and Packaging is charged at the following rates:-
up to £4.49 = £1.60
£4.50 - £9.99 = £2.80
£10.00 upwards = £3.99
International enquiries
If you would like to order any of the merchandise but are not in the UK, please email merchandise@houndsforheroes.com with details of what you would like to order and the destination so we can calculate postage for you.
Standard returns
You can return part or all of your order for a refund within 30 days of receipt.
Incorrectly supplied or damaged/faulty items can be exchanged upon return. All other returns will be refunded back onto the credit/debit card or via the PayPal account used for the original purchase.
Goods should be returned in their original condition, ideally in the original packaging.
Currently this is at your own expense. However should the items be damaged/faulty or incorrect item/s supplied we will refund any postage costs incurred.
Please allow up to 10 working days for your return to be processed, and an additional 3-5 working days for your payment provider to credit your account. We will endeavour to notify you once your refund has been processed but in times of exceptional demand we will communicate any further delay via the website.
Contact us
If you would like to discuss your order please contact merchandise@houndsforheroes.com