We collect certain information or data about you when you use our site. This includes your IP address, details of which version of a web browser you used and information on how you use the site. We do this by using cookies and page tagging techniques.
This helps us to improve the site by monitoring how you use it. We can’t personally identify you using this data.
Where your data is stored
We store your data on our secure servers. It may be viewed by our staff or suppliers. By submitting any of your personal data (for instance by filling in a form), you agree to this.
Keeping your data secure
Transmitting information over the internet is generally not completely secure, and we can’t guarantee the security of your data. Any data you transmit is at your own risk. We have procedures and security features in place to try and keep your data secure once we receive it. We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.
Disclosing your information
We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements.
Links to other websites
This website may contain links to and from other websites. This privacy policy only applies to this website, and doesn’t cover other services or sites that we link to. If you go to another website from this one, we advise you to read the privacy policy on that website to find out what it does with your information.
Cookies
Small files (known as ‘cookies’) are put onto your computer to collect information about how you browse the site.
Cookies are used to:
- measure how you use the website so it can be updated and improved based on your needs
- remember the notifications you’ve seen so that we don’t show them to you again
These cookies aren’t used to identify you personally.
You’ll normally see a message on the site before we store a cookie on your computer.
Find out more about how to manage cookies.
How cookies are used on the Hounds for Heroes website
Measuring website usage (Google Analytics)
We use Google Analytics software to collect information about how you use the Hounds for Heroes website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.
Google Analytics stores information about:
- the pages you visit on the Hounds for Heroes website
- how long you spend on each page
- how you got to the site
- what you click on while you’re visiting the site
We don’t collect or store your personal information (e.g. your name or address) so this information can’t be used to identify who you are.
We don’t allow Google to use or share our analytics data.
Google Analytics sets the following cookies:
Universal Analytics and Google Tag Manager
Name: _ga
Purpose: This helps us count how many people visit the Hounds for Heroes website by tracking if you’ve visited before
Expires: 2 years
Name: _gat
Purpose: Used to manage the rate at which page view requests are made
Expires: 10 minutes
Name: _gat_UA-XXXXXXXXX
Purpose: Used by Google Tag Manager to link to GA account
Expires: When you close your browser
Name: _gid
Purpose: Used by Google Tag Manager to track if you’ve visited before
Expires: When you close your browser
What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
With your permission, we may send you emails about our store, new products and other updates.
Consent
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at enquiries@houndsforheroes.com or mailing us at:
Hounds for Heroes
Unit 2B
Rookery Farm Buildings
Hampshire
GU32 1RU
Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Payment
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
Third-party services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Age of consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
Changes to this privacy policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at enquiries@houndsforheroes.com or by mail at
Hounds for Heroes
Unit 2B
Rookery Farm Buildings
Hampshire
GU32 1RU